We appreciate the fact that more and more businesses are moving towards an automated customer service model. That model works for some industries but not all.
Our agents at Always Connected USA embrace innovation and technology while still providing a special human touch that is needed in customer interaction. Our human touch can be felt over the phone, in an email, or through a text message. It’s knowing when to reach your after-hours personnel, or how to communicate effectively during severe weather, or knowing when to escalate a ticket by the caller’s tone of voice that sets our agents above our competition — including bots.